GO.BEYOND Wholesale Distribution

Today’s competitive markets demand that wholesale distributors optimize their business processes and look for opportunities to go above and beyond what their peers have to offer.

Leading distributors provide their volume channel with highly scalable e-commerce platforms while at the same time offering superior customer-centric services. If you’re not thinking about how to incorporate intelligent technologies – such as robotic process automation to streamline repetitive tasks or chatbot-supported order management – you will hamper your ability to make a difference for your customers’ experience.

Global themes affect the wholesale distribution industry and provide new opportunities for growth. As a wholesale distribution company, you need to provide transparency and trust. You have to respond to changing customer needs. The need for trusted products requires you to track, trace and monitor goods along the entire supply chain. The importance of a circular economy forces you to take responsibility in the integrity and visibility of the reverse supply chain.

Competition is driving distributors to find new revenue sources, such as value-added services. Customers are demanding a wider range of products with a shorter delivery time and more delivery options. They are looking to distributors to collaborate and provide complete solutions for specific business needs.

You will need to optimize current processes and tailor services to meet your customers’ needs. Providing employees with real-time insight will help increase efficiency. With processes running efficiently, you will be able to extend your business with new products and services and become more responsive. By reducing repetitive activities, employees can spend time on tasks that provide value.

Emerging digital tools and technologies give you the opportunity to increase efficiencies in logistics and operations, offer tailored experiences for customers, and improve visibility into the supply chain. Think of machine learning, the Internet of Things, advanced analytics, blockchain, conversational artificial intelligence and robotic process automation.

Together with you, TheValueChain creates your intelligent enterprise road map and GO.BEYOND Wholesale Distribution implementation plan - including proven best practices and deployment options that optimize for continuous innovation with a focus on intelligent outcomes.