Dedicated to service
Top service right from the discovery phase
Loyal clients are essential for TheValueChain business. “The quality of the service defines the customer’s experience”, says Dieter Oversteyns. “That quality has to be evident from the very first steps we take together: the alignment of the long-term vision, the strategic aims and the SAP road map, and the agreements about the services that you can expect as our client.”
Co-thinking during implementation
“A high-quality service is also about co-thinking with you during the preparation and implementation stages. How do we effectively tackle custom development, data migration or testing, while respecting the budget? Are best practices the best solution? How do we lower the total cost of ownership? How do we engage the end-users? We want to be totally involved with your business.”
Customer satisfaction desk
The Service Desk of TheValueChain is certified by SAP as Partner Centre of Expertise (PCoE). The team delivers top work in functional and technical support – also for clients that have implemented SAP with another partner. The Service Desk helps us strengthen our customer relationship, and build long-term partnerships, going beyond a traditional helpdesk approach.
Our services range from full service and support outsourcing to cooperation with internal support organizations to fill competence and capacity gaps. Our onshore service model offers local expertise, near to you and speaking your language. We invest in building up knowledge of your business in order to improve the speed and quality of our responses.
At TheValueChain, after sales support goes further than the support desk. Sometimes we coach clients when they set up their SAP department. In periodic soundboard meetings with senior executives we help them build the future of their company.
“We really believe in customer enablement, with a good understanding of your challenges as a starting point”, says Ivan Leysen. “We are happy to share our expertise about product evolutions and how you can use them in his environment. Together, we identify areas for improvement, reduce complexity, run simpler and optimize your business. Customer enablement is the bedrock of long-term relationships.”
PREDICTABLE SAP IMPLEMENTATIONS
- SAP Activate project methodology
- Agile development
- SAP best practice deployments
- Project accelerators for data migration, authorization management and testing