On March 26, TheValueChain is organizing ‘The Customer Experience Challenge: Marriage or a One-Night Stand?’ – an event focused on customer experience.
Technology gives customers power to impose the rules in purchasing goods and services. Leading companies understand that how they deliver is as important as what they deliver. That’s why customer experience (CX) is becoming a big focus of corporate strategies.
On March 26, two keynote speakers will talk about CX in the 21st century, and how to address challenges like channel conflicts, siloed data, inaccurate pricing & product information, disjointed channel experience and cultural changes. Companies like BEKAERT and ADB SAFEGATE will bear witness about their journey towards a personalised multi-channel CX.
WHEN? Tuesday, March 26th, 2019 | 13:00 – 17:30
WHERE? Kapel Meeus (Wijnegem)